Thank you for using Block Administrator! This document outlines the support channels and resources available to you.
Getting Help
Documentation
Before requesting support, please check if your question is already answered in our documentation:
- README – Basic usage information
- Contributing Guidelines – How to contribute to the project
- Security Policy – How to report security vulnerabilities
Support Channels
If you need assistance with Block Administrator, you can reach out through these channels:
- GitHub Issues: For bug reports, feature requests, and general questions
- Visit our Issues page
- Search existing issues before creating a new one
- Use issue templates when available
- Email Support:
- Contact: [email protected]
- Response time: Usually within 2-3 business days
- Community Forums:
- Frappe Forum – Tag your post with “block_administrator”
Reporting Issues
When reporting issues, please include:
- Block Administrator version
- Frappe/ERPNext version
- Detailed steps to reproduce the issue
- Expected behavior vs. actual behavior
- Error messages or screenshots if applicable
- Any recent changes to your system before the issue occurred
Feature Requests
We welcome suggestions for improving Block Administrator. To submit a feature request:
- Open a GitHub issue with the label “enhancement”
- Clearly describe the feature and its use case
- Explain how it would benefit other users
- If possible, suggest how it might be implemented
Support Scope
Our support covers:
- Installation issues
- Configuration questions
- Bug reports
- Documentation clarifications
We may not be able to provide support for:
- Custom modifications to the core code
- Integration with third-party apps not officially supported
- Server or infrastructure issues unrelated to the app
- General Frappe Framework questions (please use Frappe community channels)
Response Times
While we strive to respond promptly, please note that:
- GitHub issues are typically first reviewed within 1-7 days
- Critical security issues receive priority attention
- Response times may be longer during holidays and weekends
- Complex issues may require additional time for investigation
Community Support
Block Administrator has a growing community of users who may be able to assist with your questions:
- Check existing GitHub discussions
- Search the Frappe forum for similar questions
- Consider contributing solutions back to the community
Professional Support
For organizations requiring guaranteed support or custom development:
- Contact [email protected] for professional support options
- Include your organization details and specific requirements
We’re committed to making Block Administrator work well for you. Thank you for your understanding and cooperation in following these support guidelines.